Founded in 2008, Hockerty is a renowned online suit manufacturer, which offers a rich range of fabrics and customisation options thanks to its 3D interface.
In this guide, you will discover the Hockerty brand, its history and suit manufacturing process. You can use the menu to jump ahead:
- Brand History
- Hockerty Discount Codes & Coupons
- Online Ordering Process
- Manufacturing & Construction Process
- Fitting & Alterations
- Catalogue & Garments
- Hockerty Fabric Collections
Otherwise, scroll down to read it all!
What Is Hockerty?
Hockerty is a contemporary online made-to-measure brand for men that was founded in 2008 as Tailor4Less. As the company grew and its quality improved, Tailor4Less rebranded itself as Hockerty in order to reflect this evolution.
Today, Hockerty continues to operate from its three headquarters in Barcelona, Shanghai, and Zürich. The e-commerce leader specializes in custom garments such as:
Hockerty has been featured as our 3rd best place to buy custom suits online. Head to our full online made-to-measure tailor guide to see the top 3!
Hockerty Discount Codes & Coupons
If you’re looking to order any garments from Hockerty, make sure that you use our exclusive discount code when checking out!
After discovering the brand, we seized the opportunity to obtain a reduction for our readers. Therefore, we reached out to the brand who kindly provided us with our own promo code.
As such, you can benefit from the exclusive 10% discount with any order when using the code “BESPOKEUNIT” during checkout!
Hockerty’s History
Over its 10-year history, Hockerty has now produced more than one million garments for discerning gentlemen around the world.
Hockerty’s story begins when three friends from Barcelona were travelling across Asia. During their time in Shanghai, they discovered that there’s was a particularly active tradition of craftsmanship in tailoring.
Furthermore, these craftsmen provided high-quality yet surprisingly affordable garments. Consequently, it has become quite common to seize such an opportunity by visiting local tailors when travelling to Asia. Indeed, Bespoke Unit had similar experiences in Patong, Thailand.
Inspired by this blossoming industry, the three friends sought to provide the same service for people all over the world. After all, not everyone can afford to have a local tailoring experience.
Similarly, standard sizes tend only to fit only a lucky minority of people, which is particularly the case when trying off-the-rack suit jackets.
With this in mind, Hockerty was born with the vision in providing a veritable tailoring experience that was affordable to everyone. In order to achieve this, they set to work and began developing online tools that would allow clients to customise every detail of their garments.
Since its conception, over one million garments have been produced for more than 250,000 customers all around the world.
The fact that the number of garments exceeds the clients suggests that many of those are repeat customers. This could be interpreted as a firm indication that Hockerty succeeds in providing the experience that they wish to offer.
Hockerty Online Ordering Process
As we outline in our upcoming custom suit review, the process is quite an enjoyable and stress-free experience.
After creating your profile, you follow a sequence of videos, which guide you through the measurements. Once this has been complete, you’ll be able to customise your own suit.
Users can choose between existing models or dive straight into a custom garment. Either way, the user is then directed to the 3D customisation interface in which all the options can be effortlessly explored.
A particularly attractive feature is that styling options come at no extra cost. In the end, the only additional costs that may be experienced would be in the choice of fabric, the threads, monogramming and other personalised options. In either case, the client is made fully aware before choosing the option.
Once the suit’s design is complete, you’re then ready to place your order.
Hockerty Manufacturing Process
Despite an intricate assembly process, Hockerty promises to fulfil every order in 15 days. In this section, we’ll be exploring the steps taken to manufacture a Hockerty garment.
Order Processing
After completing the customisation and order process, the details will be transmitted to Hockerty’s Logistic Centre in either Shanghai or Vietnam. Once received, a team will validate the sizes and options in order to verify whether all the data is correct.
Fabric Cutting
The data is then sent to be cut. Unlike a number of other garment manufacturers, Hockerty uses precision lasers to cut their fabrics. Laser cutting is a relatively recent evolution for the brand, which not only reduces manual mistakes but also to optimise the fabric amount used.
Waste is both an economical and ecological concern and the use of lasers allows Hockerty to reduce the brand’s environmental impact. The measurements are processed through software that optimises all pieces across the fabric, which is visualised on a computer before being cut.
Once all the fabric has been cut, it is then shipped out to Hockerty’s different facilities with the order for the individual tailors to construct.
Suit Assembly
After having arrived in the facility, the measurements are double-checked and the tailor will handwrite the sizes over the fabric before cutting. All the parts are then assembled and sewed up in order to create the suit.
Hockerty’s selected tailors in Shanghai are fully committed to providing the best quality while respecting the light-speed 15 delivery time.
All Hockerty suit jackets are half-canvassed, which allows for the jacket to drape naturally over the chest. Nevertheless, the brand is currently developing premium options that could soon include full-canvased garments.
Quality Control
All garments are then returned to the Logistic Centre where they undergo extensive quality control. A common complaint among some online suit manufacturers is often due to mistakes in sizing.
Consequently, Hockerty have strengthened their quality tests to overcome this.
Once the garments’ measurements and quality has been checked, they are then ironed before being carefully packed into a surprisingly modestly-sized box. Finally, the custom clothing is now shipped out to the eagerly-awaiting clients.
Fitting & Alterations
The brand offers a Perfect Fit Guarantee to ensure that their clients are proud of the unique garments that they purchase.
That said, even if you following the measurement instructions as closely as possible, some alterations may be necessary after your receive your order.
Even full bespoke tailors will encounter this, which is why there are usually several fitting sessions before the suit is finished.
Hockerty is well aware of this. As such, the brand will fulfil its Perfect Fit Guarantee by assisting you with alterations after your receive your garments.
If the garment only requires minor adjustments such as the sleeves or leg length, Hockerty encourages clients to go to a local tailor. If this is done within seven days of receiving the items, Hockerty will reimburse clients up to 25% of the garment’s full value.
However, should the suit require extensive alterations, Hockerty will proceed with a remake. In this case, the suit is entirely remade at no extra cost to the customer.
We experienced a remake ourselves, which you can learn about soon in a Hockerty full custom suit review.
What Does Hockerty Make & Sell?
Although best known for its made-to-measure suits, Hockerty also produces an extensive range of custom garments.
Indeed, this guide will be mostly concentrating on suits but Hockerty also crafts the following:
Custom Overcoats
Custom overcoats can be crafting following a process similar to suits. However, in this case, users will choose and customise the style before choosing the fabric.
From lapels to epaulettes, there are a host of customisation options so that the user can create a truly unique piece. As for fabrics, their range remains quite large but is somewhat smaller than the collection for suits. Generally, most of their coat fabrics are fifty-fity wool and polyester blends.
Nevertheless, custom coats start at a very attractive retail price of less than $200. Furthermore, a number of additional options such as quilted linings are available before completing an order.
You’ll soon be able to read more about Hockerty’s overcoats with a dedicated review.
Custom Dress Shirts
Hockerty’s custom dress shirts are probably the most popular garment after the suits themselves. A more affordable service, made-to-measure dress shirts start for as little as $59 depending on the selected fabric.
As expected, the level of customisation is particularly rich with a variety of options available in order to create a unique shirt.
In fact, we found that Hockerty’s shirts offered much more customisation options than other made-to-measure brands.
For instance, there are a whopping 10 individual collar styles and the same number in cuff designs. Users will also be able to choose placket and pleat styles as well as contrast colouring on different sections.
You can learn more about these with our full Hockerty dress shirts review coming soon.
Custom Polo Shirts
Available for as little as $59, custom polo shirts are an unexpected yet attractive option. Using an entirely separate 3D customisation interface, user can work through designing their own polo shirt.
You’ll be able to personalise everything from the colour, sleeve length, colour and style for both the collar and cuffs and even breast pockets. If you’re a member of a sports team, there’s also a tool for designing motifs with a variety of different colours.
In terms of accents, you can add logos or numbers on different parts of the shirt as well as embroidery and threading options.
For something as casual and basic as polo shirts, the level of freedom is quite amazing and offers the opportunity to make a truly special design.
Chinos
Custom chinos are also available on Hockerty, which start at $99. When ordering chinos, you can customise the fit, the pleats, fastening as well as the pockets and cuffs. Of course, you’ll also be able to choose from their myriad of colours and fabrics.
Blazers
If you’re looking for just a blazer, there are a number of options available for designing one of these too. Using the same interface as the suit designer, you’ll be able to create your own casual jacket with prices starting from $169.
Hockerty’s Suit Fabric Collections
Given that Hockerty’s garments are fully customisable, the brand has no collections per se as every suit is unique to the client. However, they have a plethora of fabrics from which you can build your garments.
Below is a small selection of suit fabrics that particularly caught our eye:
- Upper Slide [Premium Fabric]
- Reque [winter Fabric]
- Sortino [Summer Fabric]
- Sicilian [Mid-Season Fabric]
You can use the above links to jump down or keep scrolling to view them all.
- Material: 100% Wool [Merino]
- Yarn Fineness: Super 130s
- Weight: 280 g / m² [8.26 oz / yd²]
- Seasonality: Mid-Season
- Price: $649+ [Buy Now]
Overview
Woven from very refined Super 100s Merino wool, Upper Side is a excellent navy blue option for year-round wear. Thanks to the natural hard-wearing properties of Merino wool, this fabric offers attractive long-term value.
As with all of Hockerty’s premium fabrics, it comes with an extra cost, which comes to $380 in this case.
- Material: 30% Wool & 70% Polyester
- Yarn Fineness: Super 100s
- Weight: 520 g / m² [15.33 oz / yd²]
- Seasonality: Winter
- Price: $269+ [Buy Now]
Overview
We were smitten by this heavy tweed made from a fine Super 100s yarn. Although a wool and polyester blend, it makes for a very attractive garment that performs well throughout the winter.
In fact, this is the fabric that we chose for our review where we went through the online ordering process ourselves.
- Material: 100% Linen
- Yarn Fineness: N/A
- Weight: 212 g / m² [6.25 oz / yd²]
- Seasonality: Summer
- Price: $269+ [Buy Now]
Overview
Hockerty also offer a rich variety of both pure and blended linen fabrics for the summer. Although it was difficult to choose a favourite, we did lean towards the navy Sortino.
While not their lightest linen, it has a particular attractive texture and the colour is an interesting choice for the warmer season.
- Material: 100% Wool
- Yarn Fineness: Super 100s
- Weight: 285 g / m² [8.4 oz / yd²]
- Seasonality: Mid-Season
- Price: $269+ [Buy Now]
Overview
While there’s a myriad of all-year fabrics to choose from, the Sicilian grey 100% wool Super 100s fabric is a particular favourite. Although black or navy should be the staple of your capsule wardrobe, a charcoal grey makes for a more laid-back alternative.
What Next?
During the course of its 10-year history, Hockerty has evolved to become a leader in the men’s tailoring sphere. The brand has faced many challenges along the way yet has overcome them all by learning from its experiences.
Today, Hockerty presents itself as a very attractive option in the made-to-measure tailoring market.
Furthermore, the brand takes pride in its image as an affordable retailer with a plethora of customisation offers. Its objective is to provide clients with the means to build a suit so that the end result is a truly unique piece.
If you want to see more of what Hockerty offer, head to their website. Otherwise, consider checking out some of related guides below:
- Hockerty Custom Suit Review [Coming Soon]
- Best Online Made-to-Measure Outlets
- How To Buy Your First Suit
- How To Take Your Own Suit Measurements
- Best Tailors For Men’s Garments
"Elegant yet affordable tailoring. Hockerty more affordable made-to-measure service with its rich range of styling options and fabrics."Rating: 4.0 ★★★★
Very very poor service fronted by a shiny website full of promises.
I ordered 3 suits, one intended for a wedding, with the delivery date a week before the wedding. On the expected delivery date we got an email saying the order was re-assigned and the new date was the day of the wedding at the end of the week.
Asked Customer Services for help but they have not responded other than repeating the revised delivery date – as much help as a chocolate fireguard and a big fail on customer service.
I am now sourcing a suit for the wedding locally and will not be accepting any delivery from them whenever it arrives – full refund request already submitted.
Avoid avoid avoid!!!!!
Hi D,
Sorry to hear that your experience of Hockerty was so poor. Unfortunately, such things may happen especially when ordering made-to-order. I know that it’s not much help now, but it’s always safe to order made-to-order suits well in advance of an event – not just because of this but also to take into account the time needed for eventual alterations.
We’ve now reviewed three different online made-to-order services and each one needed alterations – especially on a first order. As I was using a local tailor, this often added at least another week before I could wear them.
Since you’re in the UK, I would recommend that you try to source a Slater’s Menswear outlet. They have a very similar budget and offer free alterations. The turnaround time is tight but if you’re buying a number of suits, they may be able to help you out. I used to go to the one in Nottingham and they were always excellent but this was over a decade ago now!
All the best,
CP
I agree! Hockerty customer service has a room for improvement. While they can’t keep promises, I would better choose another company.
Yes, we’ve been hearing similar things, unfortunately…
Best,
CP
I didnt get ANYTHING!!!
I made an order the 4th December
I didnt get anything
My only contact has been someone from Messenger. But he doesn’t answer me anymore.
There is no one who answers me in that company. No mail, no chat, no phone number. I paid 269 euros and 25 euros for shipping. I got nothing
They did a mistake with the address. The Hockerty agent who wrote me admitted his mistake and told me he would make a new order for me… and then silence
So yes, maybe I should wait and they would send me what they have to send me… but in that case when a company makes such a mistake leading such a delay, at least the company could be responsive and let me know what s going on
I dont understand why:
The company doesn’t contact UPS in the way to modify the address of the parcel which was sent to a wrong address
I dont understand why NO ONE ANSWERS
I dont understand why I didnt get the clothes I paid for
I was supposed to get them around the 19th december
I will wait one two more days then I will contact an advocate
For meanwhile I will spread this message everywhere until the case is solved
Hockerty is a company which has not honoured delays of delivery and doesn’t show up anymore
What should I do?
My ref. Number is 141826219
Hi André,
How long ago was it that somebody told you they would make a new order and send it again? Maybe it’s still being made and dispatched? Unfortunately, we’re unable to help as we’re not affiliated with Hockerty. However, you can probably see that you’re not the only one to have such issues.
Best,
CP
CP thank you – Hockerty I would not be able to recommend for either garments (not received) or quality of customer support (non existent). I’ll sort it out but hopefully these messages inform others in future.
Thanks, I appreciate it. In their defence, we have heard good things too. However, it’s important for us to receive both positive and negative feedback about their experiences with the brand.
I can never recommend them! Tried them for a waistcoat. The quality was absurdly bad; easily the worst one I have ever purchased: nowhere near my measurements (it covered just more than half my trouser zipper and reached my trousers’ back pocket) and poor fabric (stiffness and coarseness). Customer service is also tone deaf. Off the rack would have been a much better experience. Once they take your money, they’ve got you: you have no recourse and no rights.
Hi Kevin,
In understand your concerns. While their service and quality has room for improvement, the price point is pretty reasonable. Otherwise, we would instead recommend Black Lapel or Indochino. Indeed, both are more expensive. However, the quality and customer service far exceed that of Hockety and is well worth it.
Best,
CP
Worst experience with Hockerty. Terrible quality. Terrible fit. Not customer service. Tried to get me to pay extra to replace the items. Basically fraud.
Thanks for your input. We’ve actually been starting to hear things like this. Thanks for letting us know!
Best,
CP
The experience with that company makes me feel bad and frustrated
It is sad to make people suffering just in the way to get money from them
I don’t have much money. Not many occasions in my life I had to buy something for myself
When I made the order, I said to the live agent that I couldn’t fill the address because the country where I am is not in the list.
The live agent told me not to worry to make the purchase and that the parcel will arrive to me, in the country I am currently
So i did
The parcel was supposed to arrive in Ukraine
It had been sent right now to France
No one answers me in the customers services
The live agent neither
I feel bad really bad.
I hope Hockerty will repair that huge mistake. I need help!
It is so bad what they did to me.
The live agent told me lies in the way to convince me making an order
There is no parcel
It is somewhere stuck in France
No customers service
No phone number
I can post the conversation in Messenger if needed, anyone would see that I am saying only truth
I just need to get my parcel
And forget about that shameful experience
Hi Nino,
I’m sure that you are telling the truth and I’m very sorry to hear about your experience. Unfortunately, we have no affiliation with Hockerty and can’t help you as we can’t contact them. I presume that you tried emailing cs@hockerty.com ? Do you know whereabouts in France it would be? Could you contact the transporter to try and locate it with a tracking number? If you never receive the parcel, you should be able to get a refund.
Best,
CP
I recently received my suit. I am a big man, but the jacket was at least two sizes too large, the sleeve length was too long and the lapels weren’t the correct width and were creased as opposed to rolled. The pants were too short, and there is not enough fabric to lengthen them. Every time I try to send pictures and comments, I receive an error message. There is no way to contact a human being with their system. I was very much looking forward to a company who can produce a classic cut suit at a reasonable price, but at this time I am not very happy and will file fora refund through PayPal.
Hi Thomas,
I’m sorry to hear about your poor experience. Let us know how you get on with the refund through PayPal!
Once that experience is behind you, we would recommend that you try Indochino instead as they offer a good cut for the price as well as actual stores for fittings. Black Lapel is another favourite but they’re somewhat more expensive even if it’s worth the investment.
All the best,
CP
Thanks Charles.
Sorry we couldn’t help any more. Best of luck!
Do not buy there ever in your life
Ref. 141826219
Written the 20th January
Order made the 4th December
I have been waiting for 47 days and didnt get anything
48 days I am waiting my order
First they sent it to a wrong address
Then the 19th of december they wrote me that a new order will be created and I would get the order in maximum 15 days that means around the 4th January
The 3rd January they wrote me that the order hasn’t been prepared yet and it would take more 10 days before being sent
48 days awaiting
I WANT TO GET REFUNDED
None delay has been respected and therefore I do have the right to claim a refund
Waiting for a quick answer: I WANT TO GET REFUNDED
Jonathan Blasco, co owner of that company, writes me once a week to tell me: yes, I understand you. I’m checking for you…. he gives delays he doesn’t honour and nothing happen
Where have you seen a company which doesn’t deliver you after 47 days?
I have not much money. I can afford myself buying something for myself once in a couple of years
This company is not honest and haven’t honoured any delay
I want to get refunded and I swear I will l