Founded in 1985, Montefortuna Cigars is a renowned retailer that specialises in authentic Cuban cigars. Based in Switzerland with offices in Spain, Montefortuna works solely with official Habanos distributors in order to provide quality smoking experiences.
In this review, you will discover Montefortuna Cigars and learn about the brand’s history as well as their activities. Scroll down to read more or use the menu to jump ahead:
Who Are Montefortuna Cigars?
Montefortuna Cigars is a Swiss-based retailer. With a passion for Cuba, they specialise in authentic cigars from the emblematic island.
By working exclusively with official Habanos distributors, Montefortuna can guarantee their Cuban cigars’ authenticity, which they deliver around the world.
In this guide, you’ll learn a little more about Montefortuna Cigars so you can purchase from their comprehensive inventory with confidence.
Montefortuna History & Location
Founded in 1985, Montefortuna spent much of its history as a brick-and-mortar cigar shop.
With 30 years experience as one the most reputable Cuban cigar boutiques in Switzerland, the founders teamed up with e-commerce experts to bring his brand into the new era of online retail.
By combining the passion and knowledge of their areas of expertise, Montefortuna now provides an authentic online experience for cigar enthusiasts.
With its headquarters in Switzerland, Montefortuna also has offices in Madrid, Spain.
Meanwhile, the company has enjoyed a presence in Cuba over many years. With a veritable passion for Cuba and its culture, Monefortuna has professionally visited the island countless times.
This developed their knowledge of the island and its geography to better understand the cigar business. During these trips, Montefortuna representatives regularly visited each factory to learn more about the process and the people behind it.
Montefortuna continues to pay regular visits to Cuba and its factories. As such, they’re well-informed on the newest releases as well as the special editions and seasonal production quality.
Why Does Montefortuna Have A Hong-Kong Address?
Although Montefortuna isn’t based in Hong Kong, you may see that their website’s address is from here. However, rest assured that this address is solely used for the payment process.
Meanwhile, the warehouse, its management, and the cigar supply company are handled by Inter Agency. This actually operates from Rue de Grand Lancy in Port Francs, Geneva.
In fact, payment processing for cigar companies is quite complicated. This is why brands like iHavanas, Puro Express, and Montefortuna will all use the same bank and processor in Hong Kong. Yet, they themselves have no presence in Asia.
Montefortuna Inventory & Stocks
Thanks to their spacious facilities, Montefortuna’s inventory is remarkably comprehensive. Their humidity and temperature-conditioned Geneva warehouse stores the cigars in the ideal environment.
Every two weeks, Montefortuna restocks its inventory of cigars depending on the orders received during the previous period. On their website, you’ll be able to see listings from each brand’s regular production as well as their Limited and Exclusive Editions.
Although Limited Editions can be particularly hard to find, Montefortuna’s experience in the industry means that they are adept at acquiring what their customers desire.
Whether it be the product, the service, or the experience, Montefortuna’s central pillar focuses on quality. This is one of the reasons that most of the team works in the warehouse in order to ensure the perfect conditions for the cigars.
As for the online experience, Montefortuna has endeavored to create a smooth and satisfying online experience with approachable and transparent customer support. Customers can reach out to Montefortuna via live chat, by telephone, or even their various social media platforms almost 24 hours a day.
Does Montefortuna Sell Real Or Fake Cuban Cigars?
By working only with official Habanos distributors, Montefortuna guarantees the authenticity of every cigar in their stock. Each box is identified by its Habanos seal and factory code.
Customers can verify this code themselves online by using Habanos’ own authenticity system.
Thanks to their long experience in the cigar industry, Montefortuna’s team also understands the business practices as well as the authenticity patterns. With each brand having its own details on the cigars, boxes and brands, no anomaly will go unnoticed.
Where Does Montefortuna Deliver Cigars?
Montefortuna takes the delivery of their cigars seriously with their own in-house procedures. Firstly, customers are given the option as to whether they want their cigar boxes sealed or quality checked by Montefortuna before dispatch.
Following this, the boxes are vacuum sealed to create airtight packaging before being carefully wrapped. Meanwhile, single cigars are distributed in humidified bags.
As for the destinations, Montefortuna proudly delivers its cigars all around the world. From neighboring territories to every far-reaching, Montefortuna offer truly international delivery to their clients.
Does Montefortuna Deliver Cuban Cigars To The USA?
As stated above, Montefortuna delivers cigars all around the world, which includes the USA. Therefore, Americans who otherwise struggle to obtain cigars in the United States can turn to Montefortuna in order to enjoy their favorite blends as well as discover new ones too.
What Next?
Now that you have read out guide to Montefortuna Cigars consider perusing some of our related content:
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"A reliable and efficient online cigar retailer. If you're looking for an authentic Cuban cigar specialist that delivers to anywhere in the world, Montefortuna Cigars is our current top pick."
Cigars Contents
Upon your recommendation, I went with Montefortuna and ordered a box of HdM Petit Robustos. My order took exactly 10 days to arrive. The seals were correct, the factory code checked out, the presentation was spot on. Best of all, the bands and sticks compared perfectly with some that I had picked up in an official LCDH shop in Prague. The price was also in line with what I saw at LCDH.
I wouldn’t have a problem ordering from Montefortuna again in the future. In fact, I have no doubt that I will be ordering from them again.
Hi AJ,
This is fantastic, thanks! We greatly appreciate third-party feedback following other people’s experience. We’re glad to hear that your order with Montefortuna went as well as ours!
Best,
CP
I have had a terrific experience as well. Top notch authentic cigars shipped quickly. I will be a regular customer! EXCELLENT!!
Great to hear that you also had a positive experience, Timothy!
Hi CP! This is a great review. I recently bought their Piramides Selection and really enjoyed it. I loved the touch of sealing the cigars in a vacuum pack too! I didn’t know that they deliver cigars to the whole world so I’ll tell some of my friends across the Atlantic!
Hi Tuco,
Great to hear that you’re another satisfied customer. This sort of feedback really helps!
All the best,
CP
I am a red blooded, gun toting, beer drinking American, that has a taste for Cuban Cigars. I found Montefortuna through youtube personality Bryan Glynn from Cigar Obsession. I will say I did buy the lower end Cubans for my first order but I guarantee I will be going through them exclusively now since all of the authentication through Habanos S.A checked out 100%. Great delivery speed and real cuban cigars at great prices, I love you guys so much.
Hi Keith,
Great to hear that you’ve had good experiences with Montefortuna!
All the best,
CP
I’ve been looking for an affordable and reliable cigar shop that sends to my country. Looking forward to giving them a try!
Hi George,
Absolutely, they’re a great retailer and always dispatch their cigars quickly without any issues.
Best,
CP
Have u had any experience with Swiss Cuban Cigars?
Hi there,
I suggest that you avoid Swiss Cuban Cigars as they have a reputation of sending fakes from Hong Kong.
Best,
CP
Wait I thought Montefortuna was Swiss? They send fakes from China?
Hi James,
Not at all. All their cigars are authentic, which we’ve tested and sampled ourselves. The brand, as indicated throughout the article, is Swiss with offices in Spain.
Best,
CP
I think it’s shady that their address on-site says Hong Kong. But they “supposedly” ship from Switzerland.
Hi “Shady”,
You’re the second person to ask this so I did a little digging and spoke to some people who work at Montefortuna.
Montefortuna isn’t based in Hong Kong, but they just use a Cantonese company for banking and payment processing. It turns out that this is quite common given that payment processing for cigar companies is quite complex. In fact, iHavanas and Puro Express use the same bank and processor. Yet, none of these have any presence in Asia whatsoever.
They’re quite forthright about it and didn’t seem to be hiding anything. I’ve also updated the guide above to expand on this in further detail.
All the best,
CP
I had a horrible experience with montefortuna. Legit cigars, but bad customer service. What is on their site is not what they have in stock. They “ran out” of the cigars I ordered (long filler romeos fonsecas and bolivars). They offered to replace with jose piedra and quinteros. They did this twice.Scam company
Sorry to hear that, Sarkozy! We’ve never had this problem nor heard of anything similar from Montefortuna.
Update, just received my “order” which was supposed to be Romeo sport largos, (1 box) and 1 box of bolivar petite coronas. I have received 1 broken box of jose piedras, that is all. I now believe this is a scam company and the only positive reviews must be paid for by them. Complete radio silence when contacting them.
Hi Sarkozy,
As you know, we’ve reached out to both you and Montefortuna directly on the matter. I hope that they correct the issue for you.
All the best,
CP
Is it legal for Americans to buy Cuban cigars online and have them shipped to the USA? If it’s not legal then is the buyer taking a risk with their purchase?
Hi Wesley,
While you can buy them when abroad and legally take them back with you (duty-free at a limit of 100 cigars and a total $800 value), it’s not legal to buy them online. However, a lot of people take the risk for reasons that we do understand by buying them online. Unfortunately, you don’t just run the risk of them being confiscated by customs but buying fake cigars.
Therefore, we try to recommend trusted retailers that sell authentic cigars if you’re prepared to take that risk.
ALl the best,
CP
My first order with Montefortuna was this month. The cyber assistant never responded to any of my questions so I had to email them. Finally got an order update indicating my order was shipping. I confirmed upgrading shipping due to the recent shipping delays surround COVID-19. To date it’s been nearly a month and still have not received my order. Recent tracking update states “Your package is on its way to a USPS facility. Sign up to get updates, and we’ll send you a delivery date and time when available”. I hope the cigar experience is better than the order/shipping.
Hi Squarework,
I reached out to you and took the liberty of contacting Montefortuna on your behalf. Unfortunately, they are currently swapped with unprecedented emails and calls due to COVID-19. There are some delays throughout the whole shipping process that have even affected Express deliveries.
They’re looking into why you never received a response and assured me that they will reply to you as quickly as possible if you contact them directly.
All the best,
CP
Greetings. I ordered a box of Partagas Salamone from Montefortuna. It was not a cheap box. I received a box of molded cigars. Every cigar was molded to the point of not smoking. Very disappointed.. Poor quality product. I reached out to Montefortuna with my concern and have not heard back yet. I strongly discourage anyone to purchase from Montefortuna. If they contact me and make the situation right, I will change my post and reccomend them to my fellow cigar smokers
Hi Damian,
As you know, I’ve reached out to our contact at Montefortuna on your behalf. Hopefully, they can resolve this swiftly and without any further inconvenience.
All the best,
CP
Greetings to all
My first order with Montefortuna was earlier this month ( Upmann Connoisseur B & Montechristo No2).
The first shipment come in exactly 7 days & the Upmann cigars were amazing. The second one due to stock availability come form their store in Switzerland after following up with them many times. The quality was not as good as the first one. Packing was up to the standards and acceptable.
I think they are growing faster than expected and they are facing operations problems.
Spiros Doha Qatar
Hi Skap,
Thanks for your feedback. It’s great to hear both your positive comments as it provides a balanced point of view.
All the best,
CP
I had an order that shipped out the 29 of June from Spain. I have not yet received my order and understand there may be delays given the circumstances the world is in. This is my first order and I am really hoping I get my order soon, but I am having second thoughts of ordering from them again. Entirely to long for shipping, guess I am impatient.
Hi Jeff,
Have you reached out to Montefortuna for an update? They are indeed experiencing delays at the moment but it’s probably worth checking with them if possible.
All the best,
CP
Hello,
Thank you for responding. Yes, I reached out to them via email a couple of weeks ago and they informed me that they are treating my order as priority, in regards to me using the free shipping method. I am assuming that means they will credit me back or re-send my order after 45 days if I don’t get it? They unfortunately cannot track it once it leaves Spain and told me I should receive it soon. They responded quickly to my email as well.
Sincerely,
Jeff
Hi Jeff,
Thanks for the update. Please let us know how it progresses and once you’ve received your order! Your feedback is important for both us and other readers.
All the best,
CP
Hello,
I just checked the Correos tracking and now it says “delivered to sender”. I waited over a month to have the order sent back. I reached out to Montefortuna via email, and asked if I could have my order’s shipping upgraded. If not, I will expect a refund and not be ordering from them again. I understand it is not Montefortuna’s fault that the order was sent back, but not worth the hassle in my opinion. So, I will wait for a reply and keep you all updated.
Thanks, Jeff. Please let us know how it turns out!
Good Day All,
So, bad news as far as my order got sent back to Spain, most likely due to US Customs/COVID-19. However, Montefortuna offered their apologies and to ship priority free or refund. I have been patient to this point so I thought why not try the priority shipping. I would much rather try to get what I have been waiting on for the past 30 business days than to throw in the towel just yet.
Sincerely,
Jeff H
Hi Jeff,
Unfortunately, Montefortuna tries its best to overcome this but sometimes it’s just out of its control. It’s rare, though, so your order will get there eventually!
Best,
CP
Greetings,
My final update ends good. I have received my order in about 3 days once they were re-shipped. Thank you Montefortuna! The order was in great shape. My advice is DO NOT USE the free shipping. However, I am pleased and will continue to order from Montefortuna in the future.
Sincerely,
Jeff H
Hi Jeff,
Great to hear that it was resolved and that you’re happy with the results! Your feedback is much appreciated.
All the best,
CP
More bad reviews than good ones
In their defence, people are quick to write bad reviews and less likely to leave feedback on their positive experiences. We’ve had good experiences with them but there’s always alternatives like iHavanas and Bellhop Cigars for buying Cubans online.
Best,
CP
I have a friend in Spain and I’d like to gift him a few cigars. I can’t find Spain in the list of countries when checking out. I tried to contact them without success. Does anyone knows if they do ship to Spain?
Unfortunately, I think Spain is one of the only places that Montefortuna doesn’t ship to due to some restrictions since they have offices there.
I have order many times from Montefortuna with no issues whatsoever. Reasonable shipping, fairly quick delivery, and always excellent, authentic Cuban cigars. As a matter of fact, waiting on another delivery now. I am not affiliated with them or being reimbursed in any way from this endorsement. Just one very satisfied customer living in St. Louis, MO. Enjoy!
Great to hear that you’ve used Montefortuna regularly and that you enjoy its services, Timothy!
Out of the 12 sticks I received I believe only 1 is real. Not happy. Its funny how your photos show nice smooth wrappers and 11 of mine are veinie and ruff. Will not be ordering from them again.
Hi William,
I can confidently say that they’re not fake just because 11 out of the 12 cigars have a veiny appearance. Had you asked for them to quality control the cigars or did they send you an opened box? If the cigars are actually damaged, you can contact Montefortuna to arrange a refund.
Best,
CP
Legit Cubans. RIDICULOUS prices.
They’re pretty reasonable when you compare them to the vast majority of RRPs throughout Europe.